We will ship to anywhere in the continental United States. We're sorry, we are not currently able to ship to Hawaii or Alaska
Orders are typically shipped within 2 business days.Refund & Returns:
Our goal is 100% customer satisfaction. To make your shopping experience and life even easier, we're proud to offer a 365 day return policy.
With MascotFrenzy's 365 day return policy, you don't have to worry about special catches or exceptions. Simply send the items back to us in the original packaging, and make sure that the merchandise is in the same condition to receive a full refund.Before sending it back, please contact us to get a shipping label to return it.Cancellation Policies:
You may cancel your order within 24 hours of placing it by contacting us
or sending an email to firstname.lastname@example.org
. Please be aware that often times, your orders get shipped out on the day it is ordered. Once an order has been shipped, we are no longer able to cancel the order.Frequently Asked Questions:Q: What if I am looking for an Mascot item which I can't find on your website?
MascotFrenzy.com is dedicated to meeting our customer's needs. If you don't see the specific item, we encourage you to send us an email and let us know. It's possible that we just don't have it in stock at that time. Also, if you don't see the team that you are looking for, please be sure to sign up for our mailing list as we will announce new products to our members.Q: Can you make me a custom items with my own Mascot on it?
Yes we can! Contact us
for details. We can also help you create a fundraiser
with a custom product. Contact us
and see how we can make a completely custom Mascot product for you!Q: How come my checkout doesn't work?
It's possible that you don't have cookies turned on. Our shopping cart is powered by Yahoo! shopping cart, which requires that you have your browser cookies enabled. You can view information about Yahoo! cookies hereQ: How do Pre-Orders and Back-Orders work?
We love providing new products for our fans. When the opportunity comes, we will offer products for sale before we have them in our warehouse. When you Pre-Order an item or purchase a back-order item, you will be charged at the time of the order. Once the items arrive in our warehouse, it will be shipped out to you.Q: How do I contact someone immediately?
Please feel free to Contact us
here.Q: What happens if my Mascot is damaged when it is received?
Have no fear. In case you missed it above, MascotFrenzy offers a 100% satisfaction guarantee. If it is damaged, we will be happy to replace it for you. Even if it's not damaged, we want you to love your item...and if you don't you've got 365 days to get your money back!
Q: How can I check the status of my order?
At any time, you can check the status of your order here
or by contacting us
and we'll be happy to give you the current status of your order
Thanks for shopping with us!